*Medicines will need approval and dispensing so take an average of 2 days to be delivered, and can delay the rest of your order.
**Weekday only (Monday to Friday) if you order and pay for your goods before 5pm we will deliver your goods for you on the next working weekday. Orders on a Friday before 5pm will be delivered on Monday.
All orders made at the weekend (Saturday & Sunday) are delivered on Tuesday.
Our home delivery service will deliver your order to your chosen address (mainland UK only) by courier. If for some reason our courier is unable to do this, we will contact you. This courier service will require a signature when your goods arrive at the specified home delivery address.
The cost we charge for providing the home delivery service are noted below. They reflect the costs charged by our courier.
Home Delivery £3.50 including VAT
Returns and refunds
We hope you like everything you buy from us, but if there is a need to return an item we will try to make this as quick and easy as possible. Please visit this page for our contact details.
Any charity donation you’ve made while shopping with us is hugely appreciated and on behalf of all the pets that we treat, thank you. If you would like to talk to us about any donation you have made, then please call our Customer Care team on 0800 731 2502 and they will be pleased to help.
For further information on returns or to request a refund or a return, please telephone or email us using the contact details on our Contact Us page.
We regret that we cannot, by law, accept the return of any pharmaceuticals (including all flea treatments and wormers) except to correct an error in dispatch or in response to an Official Recall.
If you do return a pharmaceutical item to us we will be happy to dispose of this for you, but unfortunately we cannot offer you a refund.
If we made a mistake (for example if we sent you the wrong product or the incorrect quantity) we will accept returns providing you have notified us within 14 working days of receiving your order.
All other purchases
If for whatever reason you are not satisfied with any other item you have purchased from us, you may return it if you notify us within 14 working days of receiving it. The product must be returned in its original packaging, unopened and in a re-saleable condition. We will only accept returns for products that have been purchased through our online shop.
If an item arrives damaged, or if your return is a result of an error on our part, we will refund or resend the item upon receipt of the damaged or incorrect product within 30 days of the order.
Any return which does not meet these conditions will not be refunded or replaced. Your statutory rights are not affected by our returns policy.